“Nunca se hospedem nesse local!”
I had a horrible, unbelievable experience at this inn! I arrived on 10/10/2026. On the first night, the drain was clogged and the walls were dirty with dead mosquitoes. While showering, the bathroom flooded completely in less than 5 min. To make matters worse, the shower gave a strong shock (a problem confirmed in other reviews on this platform). When I went to bed, the toilet was running and made a lot of noise. According to the attached photos, I asked the inn to fix the issue the next day, because it was already late. Mrs Luiza, the owner, said she went to my room at 22:30 to check the drain, but I was already asleep. The next day (11/10), I told Luiza that I had made a “quick fix” to the toilet to sleep because the noise was too loud. All of these conversations happened via WhatsApp. On the morning of 11/10, I received a message from Luiza inviting me to leave the inn and find another place to stay, demanding that I leave by 12 h (detail: I was alone and it was already 10:34 when I got the message). In that message, Luiza implied that I was lying and said that I had stayed in the same suite without any problems (which contradicts several reviews on the app that mention the shocks and the flooded bathroom). I replied that I would only leave on 12/10, the correct check‑out date. As if the request to leave wasn’t enough, Luiza personally went to my room and, in a threatening tone, said that “I’ve been in Caraíva for 30 years, there are 2 restaurants in the city, I know everyone there and you’re not a foreigner who arrived yesterday.” She also claimed that the shower shocks were due to my “arrogance” and “bad energy” (I imagine the other customers who made the same complaints must also have bad energy). When I mentioned that I had called my husband to help with the toilet, she mocked me and insinuated that I was not intelligent, saying: “Wow, but you needed an engineer to help you with a stuck toilet?” I was so harassed by the owner that I had to put furniture to block the room door to sleep, and even then I woke up several times at night with fear. I never reacted to Mrs Luiza’s many provocations because she is pregnant and I don’t want to argue with a pregnant woman. She told me many other absurdities that don’t fit in this text due to character limits. To top it off, I was surprised by an email from Booking saying I hadn’t checked in at the inn! Luiza lied to Booking, claiming I never stayed, in an attempt to prevent me from posting this review. After everything, she still called me chaotic on WhatsApp and only stopped offending me because I blocked her (I had already endured a lot). As you can see from the screenshots, I’m not the first client to report this type of problem. I’ve never experienced such an absurd situation at any lodging anywhere in the world. The situation was so critical that I only felt comfortable and safe to write this review now, back in my city, because the episode caused me a lot of fear while traveling alone and being so harassed. There are other better options in Caraíva at the same price range.
Paula2 weeks ago