“לא ממליצים - המקום נמצא באיזור גרוע והיחס של נציג המקום מחפיר.”
The apartment’s location was shocking to him, situated in the heart of the garage area, next to a gas station and behind a factory. The listing was based on photos that didn’t fully reflect the area. We paid in advance as required, but our cancellation request and refund were denied, even after offering to meet the property manager, who initially suggested we come to him and pay 20% of the cost. He claimed it was a booking cancellation on his side, but when we approached him, he reversed his decision and said he was not willing to “lose money.” Although our cancellation request was made shortly after booking, it was unclear if any damage was caused. The owner insisted on not refunding any of the prepaid stay fees. We told him we were forfeiting the stay, and despite saying we wouldn’t enter the apartment, he persisted and refused to offer any refund. He claimed to be a representative of the owner and was unwilling to let us speak directly with the owner (“I don’t want to disturb the owner”). We were very disappointed with the attitude and lack of willingness to accommodate us, despite the “dry law” regarding cancellations, and even after writing these lines (a week later) we received no formal response to our cancellation request (even though Booking promised a response within 24 hours on behalf of the place).
EsterA month ago