We tried to check in, but we were told the hotel was overbooked, so we couldn't stay there and had to find another place to sleep.
There5A week ago
Just a moment…
★★★·Almaty·7.5
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or just type it — “around the 20th, three nights”
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KAIER Hotel in Almaty offers air‑conditioned rooms with private bathrooms, TVs, electric kettles, and free Wi‑Fi. Guests enjoy a bar, coffee shop, outdoor play area, waterpark, child‑friendly buffet, and complimentary on‑site parking. The 24‑hour front desk, concierge, and daily housekeeping enhance service. Located 19 km from the airport, it sits near Kasteev State Museum (3 km) and Almaty Central Stadium (3.3 km).
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How guests rate the property, aspect by aspect.
We tried to check in, but we were told the hotel was overbooked, so we couldn't stay there and had to find another place to sleep.
There5·A week ago
There was nothing good to say. The service was horrible; no one spoke English or tried to help. They claimed they had run out of water, and only after 30 minutes of bargaining did they go fetch some. The bed sheets were dirty and the room had no insulation, so I could hear everything in the corridor. I asked ten days before arrival if I could get breakfast in a take‑away box because I had to leave early, and they said it was fine. I reminded them at check‑in, they confirmed again, but the next morning nothing was prepared and I was left without food for my road trip even though I had paid for breakfast.
Julia·2 weeks ago
The staff were polite, the location was very convenient, and the room was quite cozy.
Чая·3 weeks ago
The hotel cancelled my reservation, so I had to look for another one overnight.
Assel·3 weeks ago
Everything was good, the price matched the stated conditions and requirements. Great, keep working like this!
Artur·A month ago