“Unacceptable behaviour”
Location was fairly good The staff were apologetic for what happened, and they tried to mend the damage done, but we're pretty ineffective, considering the high rate charged against the extremely poor value provided. As a traveller paying over $120 per night for what is advertised as a premier 4-star establishment, the conditions I encountered were appalling and fell far below any basic standard of hospitality, hygiene, or safety. I say this when I compare the bed and breakfast rates worldwide and the level of service, amenities and ambience provided elsewhere 1. Unsanitary Behavior and Violation of Personal Space :- The most egregious incident occurred when housekeeping staff entered my room during my absence. Upon returning, I was disgusted to discover that staff members had used my private room toilet and departed without flushing.,, The toilet was left contaminated with discarded toilet paper—proving conclusively that it was used by the hotel's cleaning personnel after they finished tidying the rest of the room, as we are Muslim travellers and we always use water bidets and never use toilet papers ourselves. 2. One of the water suction inlets in the swimming pool was broken and sharp edged, which cut my son's finger while swimming 3. A swimming pool light fixture was broken, leaving exposed electrical wiring resting directly in the pool water 4. The single metal ladder in the swimming pool was broken and unstable. 5. When attempting to use the swimming pool, the staff refused to provide towels, informing us that we were required to bring towels down from my guest room. This is not how any reputable multi-star hotel operates. 6. The hotel room bathroom doorknob fell off completely from both sides. When maintenance was summoned to repair it, they reinstalled the handle backward. This resulted in the door locking automatically from the outside, rendering the bathroom entirely inaccessible. It took one night and one day to fix, during which we were given keys to another room to access washrooms! 7. The towel rack inside the bathroom was broken and hanging off the wall. 8. Tiles on the lobby floor, in the washroom were broken 9
MustafaA month ago