“Affordable rates, but a damaged mattress in a premium room and Manager Brooke’s rude handling of the situation ruined th”
Competitive rates, especially with FIFA, but the premium room’s damaged mattress left me with body aches for several days. I tried four times in one day to get it replaced, each time being told to check back later because maintenance would stop by. At 6 p.m., after my fourth follow‑up, I learned the technician had already left for the day and there was no guarantee when, if ever, the issue would be fixed the next day. When I asked to move to a standard room instead of renewing the premium room, Manager Brooke refused to extend my stay and told me to vacate. Later, when I returned to discuss the check‑in overcharges that still hadn’t been refunded as promised, she shut the office door and dismissed me with a wave through the glass instead of answering my questions.
Sree3 months ago