The room was big, but there was no TV for three days, the refund for the damage money wasn’t given, and the room had a dog smell.
TomekiaA month ago
Just a moment…
★★★·Houston·6.1
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or just type it — “around the 20th, three nights”
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Sonesta Essential NW Houston offers comfortable rooms with air-conditioning, private bathrooms, and free WiFi. The hotel features a garden, outdoor swimming pool, and free on-site parking. Located 33 km from George Bush Intercontinental Airport, it is near CityCentre Plaza, Memorial Park, and The Galleria Houston. Free continental breakfast is available in-room, served alongside attentive staff and comfortable accommodations.
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How guests rate the property, aspect by aspect.
The room was big, but there was no TV for three days, the refund for the damage money wasn’t given, and the room had a dog smell.
Tomekia·A month ago
Nothing. Everything. The staff was extremely rude and disrespectful. I checked in to a room and found roaches all over the bathroom. They moved us to a different room supposedly renovated and again roaches all over the bathroom. We told the front desk that the ice machine was broken and she said “oh well go to the gas station and buy.” For breakfast we were told that they serve a continental breakfast. All we got Monday through Thursday was waffles, fruit, toast, and yogurt with the choice of coffee, apple juice or orange juice. Friday through Sunday it was waffles, toasts, eggs and sausages. But we weren’t allowed to take it into our rooms. We had to eat in the lobby and have breakfast police (housekeeping manager) watching us not to take it upstairs while others took their breakfast to their rooms. Our AC stopped working. It was 4 of us in the room and they only wanted to give us 2 towels a day. It was our first time in Houston, Texas and our last. The staff made our stay very unpleasant.
Jamil·3 months ago
Nice ok. Employeed
Luis·6 months ago
I managed to check in an hour early, which I loved, and the room was nice with a comfortable bed. However, the area is just not a good area at all, with lots of homeless people walking around.
Aimee·6 months ago
The property was good and clean, but I was mad that the shower head was not working properly; I wanted to take a shower and wash my hair but the pressure from the shower head was not working at all.
Shanelle·8 months ago