Hampton Inn & Suites Dallas-Arlington-South

“Did not disappoint”

I stayed at a Hampton Inn and they rarely let me down; every desk person was friendly and helpful, though I wish they’d offered a king instead of two queens, which was a tiny inconvenience that I had to stretch to notice.

Grannybeth·A month ago

The hotel was spotless and the staff were very pleasant.

Tottress·A month ago

Customer service was good and the bed was very comfortable, but the bathroom had hair fibers in the soap bowl.

Julian·A month ago

“Malgré une réservation, c’est hôtel a refusé de nous loger.”

Thanks to the support team for being available and arranging alternative accommodation within an hour, nearby, and covering the extra cost with a refund in less than a week. The hotel chain, however, when faced with an IT glitch that left us with a paid, non‑cancellable booking and a printed receipt for two children, simply said they couldn’t host us or offer any other solution; the system failure shouldn’t have prevented them from opening a room and fixing the issue once the system was back, especially since the problem was known from 2 pm. A phone call or searching for nearby hotels with availability would have been the basic level of customer service. A few years ago, humans handled these situations, not the software. Keep it up and soon AI will turn you into slaves, or worse.

Laurent·A month ago

“Decepcionada”

The beds remain comfortable. Cleaning only every 3‑4 days, even after repeatedly asking for toilet paper, trash bags, and bath soap. Breakfast is always of acceptable quality, but the hotel charges over $200; we chose it because of many previous satisfactory experiences, yet we had to beg for cleaning. It took 4 days to fix a TV that didn’t work in a room, and 4 days talking to the manager. The coffee that used to define the place was only available during breakfast, and once it ran out, they didn’t refill it… at the front desk I spoke to many people and no one resolved anything.

Edwin·2 months ago