The rooms were clean and the staff were friendly. I was annoyed that I couldn't use the pool before check‑in, and that only a small bottle of shampoo was provided, which wasn’t enough for our four people.
KarinaA week ago
Just a moment…
★★★★·Mazatlã¡N, Mazatlán·9.0
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or just type it — “around the 20th, three nights”
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High Garden Grand Hotel in Mazatlán delivers a 4‑star stay with a panoramic pool, lush gardens, and a terrace overlooking the Pacific. Guests benefit from private check‑in/out, 24‑hour front desk, lift, bicycle parking, and express services. The family‑friendly restaurant offers diverse cuisines, while a bar provides evening relaxation. Located just 3 minutes from North Beach, the hotel offers easy access to local attractions and the airport.
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How guests rate the property, aspect by aspect.
The rooms were clean and the staff were friendly. I was annoyed that I couldn't use the pool before check‑in, and that only a small bottle of shampoo was provided, which wasn’t enough for our four people.
Karina·A week ago
I really like the location; the place feels comfortable and I've stayed here for three years, recommending it to friends because it looks great. This time, I was disappointed that the pool was dirty and I couldn't enjoy it; the view was unclear and I couldn't see the bottom. I don't understand why the service quality has slipped, especially with construction noises starting early. I didn't know that losing the key card would cost $350.00, and the staff seemed overworked, lacking the friendliness I had appreciated before. I also didn't know the terrace was closed after 9 pm, even though the pool was also closed at that time; I had liked to sit on the terrace to look at the boardwalk, chat with my roommates, and have a drink. Overall, the service was bad this time; I hope things improve when I return, because I still like the hotel but the actions are what drive customers away, especially after I recommended it to friends who now had a bad experience.
Juan·A week ago
It’s in a great spot, close to everything. Nothing else—everything was fine.
Beatriz·2 weeks ago
The location really appeals to me, the hotel looks good, service is solid, and the new restaurant opening in the hotel is great; most people are friendly. I never got to use the pool because it closes right when I arrive, so it would be nice if they extended the night hours. My room’s neighbor made a lot of noise sometimes, not all the time, and the air‑conditioning in the common areas has improved but still needs work; the internet is not very stable and disconnects randomly in rooms, though it’s steadier in the lobby.
Julio·2 weeks ago
The place was clean. I was charged more for booking online.
Magda·2 weeks ago