Hotel Promessi Sposi

The conditions and location were perfect, and cleanliness was also good. The reception staff on 2.10.2026 were shocking. We had a problem with the transfer we had paid for in advance. After the driver told us he would arrive at 18.00, while the flight landed at 16.15, we contacted the hotel. At reception they behaved arrogantly and mockingly. When we confronted the lady and the gentleman who were on duty on 2.10.2026, they again mocked us, saying we were bothering them. Regarding the request for a boat to visit Bellagio, they answered that the hotel charged 500.00 euros, and if the price didn’t suit us, we should look for public transport. It’s a shame for the rest of the staff, who were always very kind and attentive. It’s also a shame for the wonderful hotel when someone greets you like that – it leaves a strong disappointment. Respect, Dr. Andreeva and Dr. Batakliev.

Julia·2 weeks ago

“Lovely hotel on Lake Como with spectacular views.”

The location overlooks the lake and faces Lecco. The hotel’s bistro/pizzeria across the street was excellent, and the staff were very nice. It was VERY busy with large groups of tourists, corporate groups, and a big wedding party that closed the pizzeria on our last night when we wanted to go. The room was a little small.

Gill·3 weeks ago

The room was beautiful, with exceptional balcony views. Having access to the Spa was a great surprise and added value. Nothing much else.

Nico·3 weeks ago

The location and the staff were great, but the room was dirty – there was spider web in the ceiling and on the entrance.

Altair·4 weeks ago

The central spot was good, but the room felt cramped and it didn’t offer much value for the price.

Francisco·A month ago