“Wij zullen nief terug gaan.”
The location was good. The customer service was hard to reach. The photos differed from the room we finally received and the air‑conditioning was broken.
Annique2 weeks ago
Just a moment…
★★★·Madrid·7.8
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or just type it — “around the 20th, three nights”
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Santa Sofia Suites sits steps from Puerta del Sol, 200 m from Plaza Mayor and under a kilometre from Gran Vía, placing Madrid’s historic heart within easy reach. Rooms feature free Wi‑Fi, air‑conditioning, private bathrooms, balconies with city or courtyard views, and flat‑screen TVs. Multilingual staff provide private check‑in/out, while nearby attractions include Mercado San Miguel and the Reina Sofía Museum.
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How guests rate the property, aspect by aspect.
The location was good. The customer service was hard to reach. The photos differed from the room we finally received and the air‑conditioning was broken.
Annique·2 weeks ago
The location, next to Plaza Sol and Plaza Mayor. Repairs were being carried out on the building, the stairs were in bad condition and there was no elevator service.
Benjamin·3 weeks ago
Nothing. A poorly maintained, gloomy place, badly distributed, you have to climb a staircase with uneven, poorly kept steps, across three long floors. The bed pressed against wall to wall, the bathroom was narrow, makeshift and unsuitable (if you shower, the water drains into the corner). Overall, a makeshift room in a space that doesn’t fit a bedroom and the surroundings, despite being near Puerta del Sol, feel unsafe and unattractive. We didn’t like it at all, would never return.
Hector·3 weeks ago
The place was in a great spot, but the apartments felt cramped.
Damjan·3 weeks ago
I was thrilled by how close everything was, but the room lacked a fridge and was only suitable for couples since the toilet was inside the room.
Argyro·3 weeks ago