The location was good. The stairs were a problem.
Elizabeth2 weeks ago
Just a moment…
★★★·Isla Mujeres·8.5
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or just type it: “around the 20th, three nights”
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Situated on Hidalgo Avenue’s northern side, Suites Los Arcos provides air‑conditioned rooms with coffee makers, microwaves, mini‑fridges and private balconies overlooking city scenery. Each suite includes cable TV, a shower‑only bathroom, and luggage storage. Guests enjoy easy access to Isla Mujeres restaurants, bars, and nightlife, while a 30‑minute ferry connects the property to Cancun. Front desk service runs 7 am–11 pm.
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How guests rate the property, aspect by aspect.
The location was good. The stairs were a problem.
Elizabeth·2 weeks ago
The hotel is very well situated, right in the heart of Punta Norte, Isla Mujeres, steps from restaurants, shops, public beaches, and the ferry to Cancun. Reception is open 24 hours. The rooms are clean, comfortable, with all the amenities (TV, AC, small kitchen, and minibar), a safe (though we weren’t given a key to use it), a comfortable bed, a table, and a balcony. Overall, the room blocks street noise (commercial) and promotes rest. The kitchen area includes a fridge, microwave, water, and some utensils for heating food, plus a small table. Reception staff were attentive, helpful, and friendly, and the room was ready upon arrival. The overall experience was very positive; I recommend it and would stay again in a well‑located, comfortable, and well‑managed hotel. The shower was inadequate, with lukewarm water and low flow, making it hard to enjoy a shower. The rooms have a safe, but we weren’t told or given a key to use it at arrival.
Ernesto·2 weeks ago
The service and location were excellent. The shower pressure could use some improvement.
Delhi·2 weeks ago
The venue feels super cozy, bright, and comfortable! It’s right in the island’s heart, and getting around is a breeze! I loved the space!
Ailin·2 weeks ago
La ubicación, limpieza y comodidad de la cama. La contestación de la recepcionista cuando reportamos qué no servía la cerradura para abrir la puerta. ( así a estado ya tiene tiempoí es cuestión de agarrar la maña 🤦♀️) qué contestación es esa 1) ignoramos qué sirve, 2) qué tiene maña. Y pues lo vez es lo que hay y nos tuvimos que adaptar
Virginia·2 weeks ago