“The booking which the closed ghost hotel was never fulfilled.”
They cancelled our prepaid stay less than 48 hours before arrival, offered an alternative that was fully booked and a second option that was far below the quality of what we had paid for (el Bruno, part of the same group). On top of that, they refused to refund the price difference between the two properties, left us with no one to return the keys, and gave no instructions on what to do with them. Other guests had paid half our bill yet still complained about the location because a local bar played very loud live music from 9 pm until 12 am. The management seemed only concerned with getting our money, and we left as soon as possible.
Rejane4 months ago