Avisford Park Hotel

“Enjoyed it and the surroundings”

The rooms were very good and clean. Dinner on the first night was very good, and the staff were excellent and very helpful. The shower over the bath was not ideal; a separate shower would have been better, especially for my mother who, at 92, couldn’t get into the bath to shower.

Yvonne·2 weeks ago

“Lovely stay”

The surroundings were beautiful, the evening meal lovely, and the staff were welcoming and helpful. The bathroom fan was very noisy, the bed was too hard for my comfort, and there were no USB ports in the room.

Teresa·2 weeks ago

“Ideally situated but very disappointing customer service and room mix up that is yet to be resolved”

It was close to Goodwood. Because it was a busy weekend I couldn’t book a double room for the two consecutive nights we stayed, so I had to book a separate upgraded room for the second night. When I arrived, I was asked if I’d called ahead to discuss this, which I hadn’t, and then told I would need to check out of our current room and check in the following day to the other room. That was a bit inconvenient since we had an early start but understandable. We dined at the hotel, yet the food took over an hour to arrive even though we’d booked a table at a quieter time, and some items were late, so we waited nearly two hours before finishing. The next morning we left the room early and moved our things into the car. We had a poor night’s sleep from an uncomfortable bed and a lot of outside noise. After a long day, we checked in again and were told we were checking into the original room we’d left that morning. Confused, I explained the situation. Despite being fully booked, the room had been given to someone else, and even though I’d paid more for the second room I couldn’t get a refund of the difference. We were offered food vouchers, but I chose to wait for a refund. When I returned to the room it hadn’t been cleaned; our previous towels were still there, the bins were full, and the sides were dirty. This was a shame because we were so tired from the day and the poor sleep the night before, but we had no choice but to stay. We stayed, had a poor sleep, and checked out the next morning. Even though we were assured we’d get a refund, ten days later we still have no update from the hotel. It’s very disappointing, especially since the staff had been reassuring and understanding that this would be resolved, even though they were a bit abrupt about me not calling in advance to let them know I’d booked two rooms.

Rebecca·2 weeks ago

Everything was very pleasant, a great stay. What was a bit strange was that they told us they couldn’t take our food order because they were too busy in the kitchen and asked us to come back in half an hour. I’m not sure why they could take our order and say it would be a 45‑minute wait? We were guests at the hotel and weren’t going to disappear—never experienced that in a hotel before.

Mark·2 weeks ago

“Was a cheap night for a reason. Not good for disabled guests”

Polite warm greeting from reception staff. It was difficult to park. Car park was full and spaces not clearly marked so cars all parked at different angles not leaving enough gaps. We have a blue badge think therr were only a couple of bays already taken. Definitly need more for the number of rooms. Booked accessible room due to being a wheelchair user. Not sure if it had been left unused for a while or just not cleaned properly but very dusty and cobwebs. Bathroom needs adjusting for disabled guests. It is a wet room but when sat on shower stool could not reach the shower gel its attached to the wall too high up and far away. The shower hose was left as high as it could be too so couldnt reach to lower it. Nothing to stop shower water from drenching the floor, no mop left so after using shower left with a very wet floor when needing to use the toilet. Window frames are filthy and all paint is flaking off

Philip·3 weeks ago