“Good location but very poor service.”
The location was good, but the staff showed absolutely no hospitality mindset.
Jan5 months ago
★★★·Kampala·7.6
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or just type it: “around the 20th, three nights”
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The Mlex Hotel in Kampala offers comfortable accommodations with family rooms, private bathrooms, air-conditioning, and free WiFi. Guests enjoy a sauna, outdoor pool, terrace, and massage services. The hotel serves continental and English/Irish breakfasts and is located near Mpanga Central Forest Reserve and Rubaga Cathedral, 47 km from Entebbe International Airport, with free on-site parking.
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How guests rate the property, aspect by aspect.
The location was good, but the staff showed absolutely no hospitality mindset.
Jan·5 months ago
The unique charm and calm were appreciated; however, almost everything else was lacking—breakfast required ordering a day in advance, communication was very weak and only in English, the room had many weak mystic elements, and on days when electricity was missing, it was a problem.
Snopcovschi·6 months ago
I appreciated the generous portions in the restaurant and the friendly manager, who made a great impression. My room was very clean, and I enjoyed the amenities like the sauna and pool, as well as the secure parking. However, the hotel was quite noisy due to the adjacent generators or similar equipment.
Carolin·A year ago
I had a pleasant stay at this hotel, enjoying the clean pool, friendly staff, and good restaurant. However, my room was a bit small and I had to rearrange the furniture to make the second nightstand work. I also had to ask twice for extra pillows, but unfortunately, they never arrived. Despite these issues, I would consider staying here again.
Fran·2 years ago
I found this hotel to be a nice place with kind personnel and good security, which made me feel safe during my stay. The dinner was excellent, particularly the tilapia. However, I did experience a delay with the shower water heating up, which took a long time. Overall, it was an okay experience.
Herwig·3 years ago