East Plaza Hotel

The staff were professional, breakfast was excellent, and the hotel itself was very clean, new, and modern. They’re open‑minded and pet‑friendly, and the lobby is a very comfortable space that feels like a piece of modern art—everything was perfect!

Ralu·4 weeks ago

The view from the window was nice, but the stay was marred by many small issues that piled up over three days: one key card was misprogrammed and wouldn’t open the room or elevator, plugging in the phone charger blew fuses, there was no soap under the shower—only two shampoos—, at check‑in the receptionist told me to call reception by dialing 8 but that was the wrong number, and to have the room cleaned I had to click a button on the tablet, something no one mentioned; many such minor problems accumulated.

Kang00r·4 weeks ago

“6”

The service was excellent. Nothing else to add.

Чавдар·4 weeks ago

“Would not reapeat stay, not worth the cost”

The hotel is new with great interior design, and the rooms are spacious and comfortable, but the staff were extremely unfriendly and, for a five‑star property, offered very few meal options (continental). Even though the hotel was far from full, the staff hovered over you, picking up every plate as soon as you set down your utensils, yet they took forever to deliver dinner orders, and I was charged for an early check‑in to a room that hadn’t been vacuumed.

Ralitsa·A month ago

“Претензия на умный дом и дизайн в ущерб удобству проживания.”

The hotel offers a red salted fish that meets the 5* requirement but is very cheap. We dined at the restaurant for lunch and dinner, and the food was high quality, though the menu was sparse and repetitive. The staff were attentive and always ready to help. The housekeepers and cleaners spoke Russian, while the reception staff spoke only Bulgarian and English. We’re very grateful to the staff for resolving the room change issue and for assisting with medical calls. The breakfast at this 5* hotel was poor and nowhere near 5*. For instance, there were no cereals, and the salad had to be assembled from three items (cabbage, tomatoes, cucumbers). Butter and balsamic (one variety each) were in plain bottles without caps, making pouring inconvenient. No napkins were on the tables, only under the cutlery. Olive oil and balsamic were missing from the tables. There were four types of sausages, three of which were overcooked. The touch‑control lighting system was extremely inconvenient. The bathroom lacked mouthwash glasses; they suggested using the room’s glasses, which is not hygienic. The hairdryer was in a separate bag, which had to be retrieved and then put back because there was nowhere to store it. Elevator control was also complicated, and we repeatedly arrived on the wrong floor. Floor selection could only be changed from outside; once inside it was fixed. The mattresses (joined into a double bed) leaned to one side, giving a sliding sensation. I had to add a folded blanket under the mattress.

Valerian·A month ago