The location was good, but the staff were not very helpful.
EduardoA week ago
Just a moment…
★★★·New York City·8.2
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or just type it — “around the 20th, three nights”
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The Hilton Garden Inn New York Times Square South is located near Jacob K. Javits Convention Centre and Times Square. The hotel offers complimentary WiFi, flat-screen TVs, coffee makers, microwaves, and mini-refrigerators in all rooms. Guests access free coffee, a 24-hour Garden Market, and fitness centre. LaGuardia and JFK Airports, and the Empire State Building are nearby.
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How guests rate the property, aspect by aspect.
The location was good, but the staff were not very helpful.
Eduardo·A week ago
I was seriously wronged by a major credit‑card mistake that started back home; I asked to change cards and the hotel tried to charge the card I didn’t want to use, refusing to accept cash at checkout and only offering a credit after 30 days, which was not disclosed beforehand. They said cash at checkout would be fine, but it wasn’t, and this deception caused a serious problem with my account—I’m very upset.
Anat·A week ago
I stayed in a room on the inside floor, the only one left, and it had no TV. They promised a $40 refund for the inconvenience, but neither the hotel nor the booking platform settled it, so I’m still out that money. The location was good, though.
Eva·A week ago
On the 21st and 19th floors there was no ice, and I didn’t get breakfast. There was a little mix‑up about the parking garage and whether you could come and go. The ice machine on my floor also had no ice.
Carla·A week ago
The place is well situated, everything was spotless, and they let us check in early without charging extra.
Estefania·2 weeks ago