“Lugar muy bueno pero el servicio malo”
The location was good, but the staff quality and number were lacking.
GustavoA week ago
Just a moment…
★★★★·Miami Beach·7.4
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or just type it — “around the 20th, three nights”
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The Grand Beach Hotel Surfside, located on Surfside Beach in Miami Beach, Florida, features 2 oceanfront pools, 1 rooftop pool, and 2 on-site bars. All suites offer free WiFi, private balconies, and full or partial ocean views, along with sofa beds, minibars, and iPod docking stations. The hotel boasts 4 hot tubs, a gift shop, fitness centre, and business centre, as well as a restaurant serving French-inspired cuisine with international influences.
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How guests rate the property, aspect by aspect.
The location was good, but the staff quality and number were lacking.
Gustavo·A week ago
Walking from Surfside, I could reach plenty of eateries and shops, and the beach itself was breathtaking; chairs and umbrellas were provided, though side tables were scarce. The 2‑bedroom suite was solid, featuring three full bathrooms and a spacious balcony that made our stay very comfortable. However, the suite’s layout was a bit deceptive because the king bed lacked a door, and the room repeatedly smelled like raw sewage; opening the doors to ventilate would shut the A/C. Housekeeping sprayed eucalyptus once or twice, but the odor returned, and the vents seemed to blow moldy air, aggravating my allergies and limiting my time in the room.
Shannon·A week ago
They need to renovate!
Carlos·A week ago
The worst hotel service I’ve ever seen. The facilities malfunctioned, a terrible sewage odor lingered, and the front desk staff’s attitude was utterly awful and disgraceful.
Einat·A week ago
I hated it, my first stay at this well‑known place. The staff were terribly cold and unfriendly! We were given a room that had a puddle of water on which my wife slipped and got hurt. No compassion, no sympathy. The rooms had aged, and besides its seaside location, the establishment’s prestige had faded.
Patrick·2 weeks ago