The hotel’s quality has declined; it used to be one of Dubai’s best, but now it feels lower, especially at the front desk where people seem uncoordinated.
Mansoor2 weeks ago
Just a moment…
★★★★★·Bur Dubai·8.9
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or just type it — “around the 20th, three nights”
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Shangri-La Dubai, on Sheikh Zayed Road, offers 302 elegantly appointed rooms, two swimming pools, and an extensive health club. The 5-star hotel features eight restaurants, including Shang Palace, serving traditional Cantonese cuisine, and ikandy ultralounge with Burj Khalifa views. The hotel is a 5-minute walk from Financial Centre Metro Station and 5 minutes from Dubai International Airport.
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How guests rate the property, aspect by aspect.
The hotel’s quality has declined; it used to be one of Dubai’s best, but now it feels lower, especially at the front desk where people seem uncoordinated.
Mansoor·2 weeks ago
My family and I had a great stay. The bathrooms need to be cleaner to match Shangri-La standards.
Ali·2 weeks ago
Talking about this hotel, I can’t do it justice; the staff from reception to gate to concierge provide top‑class service and all the comforts you need—thanks to every employee, without exception.
Ali·2 weeks ago
Every time I visit Dubai, I only stay at this hotel, and what I love most is the exceptional staff who treat you with great respect—especially the reception and concierge team, and the staff at the gate, whose names I can’t recall but I thank them wholeheartedly. Nothing else.
Ali·2 weeks ago
The name is well known. The facility management people working beside the room are unclear and there’s no coordination between them.
Nagraj·2 weeks ago