I was disappointed with my stay, mainly because of the bathroom and some shortcomings in the reception. The shower is a real problem: the tap has no showerhead, just a fixed mixer, so water sprays directly against the wall and it’s impossible to stand under it to wash properly, because the jet is glued to the wall and the temperature control knob. The soap and shampoo dispensers were completely empty, and the shower door didn’t close when I arrived. The air conditioning also had issues: you can’t set the temperature, only turn it on or off. Set at 21 °C, it made the room really too cold. Another issue: the outlet next to the bedside table didn’t work. I left my phone plugged in all night and woke up with only 4 % battery. At reception, a small note directed us to the welcome booklet that should be in the room, but it was missing, so I had to call the front desk for basic info: whether there was a dinner that evening, the Wi‑Fi password… The welcome kit only offered coffee, no tea or herbal tea. Regarding breakfast, communication was lacking. At arrival, I had to bring it up myself: I had seen on the site that it was by reservation, otherwise they wouldn’t have mentioned it. I asked myself whether I had to book it and at what time. In the morning, my table wasn’t ready and they asked why I was coming. They also didn’t ask at booking time whether I wanted a continental or American breakfast: I ended up with pastries while I’d preferred a savory option with protein.
Ana3 months ago