Subject: Complaint regarding the condition of the room and facilities
Dear Sir/Madam,
I am writing to inform you of several issues I encountered during my stay.
Building access and structure: The building, which is in significant disrepair, has six floors and no elevator. Access to the room is via metal stairs in poor condition, making movement difficult and potentially hazardous.
Room condition: The mattress is heavily worn with many indentations, making rest uncomfortable.
Bathrooms: The bathroom lacks hygiene; the distance between the wall and the toilet bowl is only about thirty centimeters, forcing knees to touch the wall. Additionally, the flush works intermittently. The shower is extremely narrow and its door is broken, making it difficult to turn around.
Water leaks: For three days of rain, we experienced water infiltration in the room. No intervention was made, and no follow‑up was offered.
I would appreciate your attention to these matters and a response regarding the next steps.
Sincerely,
[Your name]
Would you like a shorter version (simple message) or a more formal one (registered letter)?
Dalila·2 weeks ago