“Terrible experience. I strongly recommend avoiding this property!!!”
I booked this place in May and had planned my Rome trip well ahead of time. Instead of a smooth check‑in, we ended up with a ruined evening, a lot of stress, and the need to urgently find another place to stay. We arrived at about 9:45 PM. We managed to enter the property, but the room specified in the owner’s instructions was completely unprepared for our arrival. Personal belongings were scattered everywhere, leftover food was present, and the entire room was filthy. It looked as though someone was still living there or nobody had bothered to clean up after the previous guests. We immediately contacted the owner to explain the situation. Instead of addressing the issue or offering any solution, he repeatedly sent us the exact same message with instructions on how to enter the room. He completely ignored our explanations that the room was dirty and clearly not suitable for guests. Eventually, the owner simply stopped responding altogether, neither on WhatsApp nor through messages. As a result, we wasted over an hour trying to check in, and by 11 PM, we were forced to search for alternative accommodation in Rome. I strongly advise against booking this property. Apparently, making a reservation months in advance doesn’t guarantee that you’ll actually have a clean, habitable room waiting for you. And if something goes wrong, don’t expect any assistance from the owner. If you value your money, time, and peace of mind, I highly recommend choosing somewhere else to stay.
AnastasiiaA week ago