The location was fine, but everything else was terrible: no toiletries, a broken shower head, and the AC in room #202 wasn’t working, so they moved me to #204 without any apology.
Vachhani3 weeks ago
Just a moment…
★★★·Dehradun·5.7
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or just type it — “around the 20th, three nights”
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Aura Rooms in Dehradun offers family rooms with air‑conditioning, private balconies, and en‑suite bathrooms overlooking lush gardens or misty mountains. Guests enjoy free Wi‑Fi, a TV, electric kettle, and a sun terrace with outdoor seating. The hotel features a coffee shop, minimarket, 24‑hour front desk, private check‑in/out, and free parking.
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How guests rate the property, aspect by aspect.
The location was fine, but everything else was terrible: no toiletries, a broken shower head, and the AC in room #202 wasn’t working, so they moved me to #204 without any apology.
Vachhani·3 weeks ago
I booked a king‑size room with a balcony, yet the hotel gave me a deluxe room. When I raised the issue, they replied that the other rooms were occupied and that was the only one available; if king‑size rooms weren’t available, how could they have offered that option on the booking site? It feels like fraud—why pay for a king room and receive a deluxe one?
Burman·A year ago
The location and staff behavior were really good 😊 the food tasted excellent and wasn’t too expensive, and there was nothing else to complain about.
Deerendra·A year ago
The staff were friendly, but the room was too small and cramped with a bed, and it wasn’t the same room I had expected.
Amit·A year ago
Pacific Mall and other small departmental stores like Zudio and Westside are nearby, but I had to call reception for basic items such as toilet paper, a water bottle, and clean towels, although the staff were helpful and kind.
Saileena·2 years ago