The bed and the price were positives. The constant light hammering noise throughout the night never stopped, which can be a problem if you’re a light sleeper.
SantiagoA month ago
★★★·Ourense·5.3
01
or just type it — “around the 20th, three nights”
02
03
O Novo Alto do Couso in Ourense offers spacious family rooms with private bathrooms, balconies overlooking lush gardens, and work desks. Guests dine at an on‑site restaurant and bar, relax on a terrace, or enjoy a coffee shop. Located 21 km from As Burgas Thermal Springs and the Auditorium‑Exhibition Center, it provides easy access to local landmarks and Vigo Airport.
04
05
How guests rate the property, aspect by aspect.
The bed and the price were positives. The constant light hammering noise throughout the night never stopped, which can be a problem if you’re a light sleeper.
Santiago·A month ago
Despite the restaurant food being surprisingly good, the accommodation was problematic: the bathtub was located next to a window and water would spill onto the floor; hot water took 10 minutes or more to arrive. When I complained, the staff introduced a so‑called owner who turned out to be a pathetic customer, and the mattress sagged in the middle, making it uncomfortable. After a week I had to call Booking customer service to leave, as the situation was unbearable; I was ill with a cold and lumbar strain, so I moved to Hotel Miravalle to finish my vacation and recover peacefully. The owner verbally promised a refund for the eight days I couldn't stay from 22 to 30 August, amounting to 308, as told to agent Leonardo of Booking, while being recorded, and I am still waiting.
Glom·A month ago
The bathroom had two spiders with their webs, which was a positive in a strange way. The bathroom itself was infested with spiders, the mattress was uncomfortable, and the sheets and pillow emitted a talc powder odor that only allowed sleeping on your back. I could hear the bar noise and a dog barking at dawn, and I showered with cold water because hot water never came. I won’t return.
Mikel·2 months ago
There was little to none. The services were terrible.
Cores·2 months ago
Everything in general was unsatisfactory.
Antolín·2 months ago