“This was my second time there and it was everything I needed it to be and it is really close to bay.”
Breakfast was good
JonA week ago
Just a moment…
★★·Richmond·6.7
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or just type it — “around the 20th, three nights”
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SureStay Plus Hotel by Best Western Point Richmond, located in Richmond’s bustling Point Richmond district, offers modern, air‑conditioned rooms with free Wi‑Fi, cable TV featuring HBO, and vending machines. Guests enjoy complimentary parking and easy access to the Golden State Model Railroad Museum (1.3 km). The hotel’s proximity to San Francisco (28 km) and the international airport (34 km) makes it ideal for business and leisure travelers.
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How guests rate the property, aspect by aspect.
Breakfast was good
Jon·A week ago
The location is great, but it was too noisy and I had to switch rooms.
Jocelyn·A week ago
Yes, I always stay here.
Ingris·A week ago
Breakfast was better than I expected, yet my room smelled like cigarette smoke. When I called the front desk, they said I had no other options. If that wasn’t bad enough, I returned the next week and was told I couldn’t stay because I complained about the smoke smell. That feels illegal and bad business. The facility was not worth arguing about, so I left and had to go again.
Jim·A week ago
On Sundays, by 8:30 am, breakfast offers barely anything—no tea, and no one is there to serve. At reception, nobody wants to talk or listen. Best Western is a respected brand known for service, but the reception staff I dealt with showed no basic customer‑service training, lacking politeness and courtesy. A welcoming attitude and professional behaviour are essential, yet my experience fell far below those standards.
Uday·2 weeks ago