The staff were really friendly and offered us a refund since we weren't happy with the room - that's some good customer service. However, the room was a total letdown - it didn't look anything like the pictures. The mattress was ridiculously uncomfortable and the pillows were like flat rags. The shower kept falling out of its stand, even in the replacement room they gave us, and the whole place just felt like a dingy little box.
Gijs3 years ago