“mala”
The service was terrible. The service was terrible.
Juan3 weeks ago
Just a moment…
Ibarra·7.4
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or just type it — “around the 20th, three nights”
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The Tunas & Cabras Hotel in Ibarra offers family rooms with private bathrooms, garden or pool views, and modern amenities, including dining areas, balconies, and free toiletries. Guests enjoy spa facilities, a sauna, and a year-round outdoor pool, as well as a hot tub, steam room, and wellness packages. The hotel serves Latin American cuisine with vegan options and offers free WiFi in public areas.
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How guests rate the property, aspect by aspect.
The service was terrible. The service was terrible.
Juan·3 weeks ago
The facilities, cleanliness, and staff treatment were exceptional. In the room everything was charged by the hotel. My children stayed in a second room and found items such as cords, plugs, razors, sanitary towels, and insect repellent without any indication of the cost or that they were not included. My children opened everything out of curiosity and I ended up paying an extra $50 for it. The hotel should make it clear that these items are not included in the price.
Maria·2 months ago
The space was generous. The night we wanted to use the jacuzzi, there was no hot water because the hot‑water valve outside the room had been closed. The next day they opened it and hot water was available.
Norma·4 months ago
The place is stunning, with unforgettable landscapes and sunsets, and it’s well maintained. The pools and jacuzzi areas are comfortable, clean, and very pretty. The peacocks around the open areas and the horses add a special touch. The food was okay, and the staff were friendly and polite. However, the booking process claimed “paid at the property,” yet the hotel demanded a front payment, citing a “declined” card that hadn’t actually been declined. Breakfast offered few options. Room 30 was just below the rooftop, making it extremely noisy with music and not sound‑proofed at all. When staying at a hotel like this, one expects a relaxing and quiet night.
Rivas·5 months ago
Everything was absolutely perfect: the scenery is stunning, the food is delicious, and our room (at least ours) was clean and tidy. What we liked most was the excellent service from Juan Carlos, Diego Kel, and Diego Leon, who always helped with a smile and were very approachable. We highly recommend this place; if it feels expensive, it’s because it’s a luxury resort and all the good things come at a cost. The only downside before arrival is a cobblestone path that causes a bit of trouble; it would be better if it were paved.
Paulina·6 months ago