“Uncomfortable very nosiy and very small but good location”
Good location, we originally booked Cretan Berry but got moved to Cretan Berry Portou. This was a good location. Prior to our arrival, we were advised that our room had been upgraded to a larger, more accessible room, which meant we were relocated to Cretan Berry Portou. While the location was great, unfortunately, the accommodation itself was quite disappointing. Upon arrival, we found that the room was not particularly clean and was much smaller than expected, especially considering we had been told we were receiving an upgrade. The bed took up almost the entire room, leaving very little space to move around. We had to squeeze past the bed just to access the other side of the room and the bathroom. The air conditioning also did not work, which made the room even more uncomfortable. Another major issue was the noise and lighting. Our room faced a busy courtyard, which remained brightly lit and noisy throughout the night, making it extremely difficult to get a decent night’s sleep. Due to the lack of sleep overnight, we attempted to rest during the day. Unfortunately, this was just as difficult, as reception was located directly outside our room. The receptionist was frequently speaking loudly with other people, and there were constant conversations and people coming and going. The noise was excessive and made it almost impossible to relax or get any rest, even during the day. Overall, although the location was convenient, the room itself was uncomfortable, lacked cleanliness and offered very little peace or privacy. Considering we had specifically been advised that we were receiving an upgrade to a larger and more accessible room, the reality was quite the opposite. Unfortunately, this was a disappointing experience, and we would not choose to stay here again
Laura·3 weeks ago