Grand Hotel Victoria concept & spa, by R Collection Hotels

“Great experience!”

The location was great, the staff were friendly, the food was delicious, the rooms were clean, everything was very modern, and I highly recommend it.

Anthony·3 weeks ago

“To notch first class super in all respects”

The hotel was top quality in every way. It had the best spa I’ve ever been to in Europe, excellent staff, and a wonderful breakfast. The location was great, quieter than Bellagio but still close by.

Steven·A month ago

“تقييم الفندق يشمل الموقع وسهولة الوصول والإطلالة، طاقم العمل والترحيب والاحترافية وسرعة الاستجابة، ا”

The hotel’s rating covers location, accessibility, view, staff, welcome, professionalism, quick response, breakfast variety and quality, room cleanliness, comfort, space, view, overall hygiene, service quality and speed, atmosphere, quietness, privacy, design, facilities like spa, pool, restaurants, parking availability, ease of entry and exit, value for money, and the overall experience and likelihood of returning. Nothing outstanding.

Mohamed·A month ago

“Our time at the Grand Hotel Victoria Concept & Spa was flawless and the staff were phenomenal.”

The breakfast was an all-inclusive, buffet-style layout with a gorgeous backdrop and very aesthetically pleasing organization. Things were clearly labeled, the food was of the highest quality, and the staff moved to help expeditiously. The room was beautiful with up-to-date technology, a spacious layout, and all the amenities one would need and then some. The shower system is surprisingly the most standout feature with a overhead waterfall system that provided more of a mist which felt extremely refreshing. The room was always made and looked even better than the pictures. The hotel itself is beautiful-- great color scheme, fine luxury accents everywhere, unbelievable amenities; it truly holds up to the 5-star-lusso classification. Of course, it is on the water and has its own private entrance and exits. Now the most stand-out portion of my entire experience there: the staff. I notified them of my plans to propose ahead of time and requested to be discreet about it to keep it a surprise. Not only did the staff accommodate, they treated us like royalty including upgrades, gifts, and spa access. They'd arrange transport (transport is very difficult depending on time of year and road closures in that area), always checked in with me to see if there was anything else they could do, were extremely responsive, and they truly elevated the entire experience to another level. My only regret is that I only had a few days to spend in the Lake Como area and at the Grand Hotel Victoria Concept and Spa. I will be sure to have an extended stay the next time I am there, which will definitely be in the near future

Eric·A month ago

The hotel is beautiful, with lovely views and nice surroundings. The pool is great. The spa was a disaster—none of the whirlpools worked. When I asked the staff for help, they didn’t respond or try to fix it. They also didn’t change the towels; everything felt a bit understaffed. It was a shame because the spa looked nice but practically had no staff, and no one used the loungers because unused towels weren’t removed, so it wasn’t clear if someone was occupying them. One day we asked for the room to be cleaned and they didn’t come; we had to call several times for them to come. I expected more from a hotel of this category.

Hindy·A month ago