The beach, amenities, and proximity to Playa del Carmen and inside Playacar were great, but the restaurant menus and hotel decor left something to be desired.
Aldo6 months ago
Just a moment…
★★★★★·Playa del Carmen·8.2
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or just type it — “around the 20th, three nights”
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1 double bed
1 double bed
Sleeps 2
39 m² · 1 large double bed · Sleeps 3
Sleeps 2
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Riu Palace Mexico, an adults‑only all‑inclusive resort in Playa del Carmen, sits directly on the beach with a year‑round outdoor pool and free Wi‑Fi. Spacious rooms feature air‑conditioning, private balconies, spa‑style baths, minibars and flat‑screen TVs. On‑site dining offers Italian, Mexican, Asian and international fare, plus champagne breakfast.
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How guests rate the property, aspect by aspect.
The beach, amenities, and proximity to Playa del Carmen and inside Playacar were great, but the restaurant menus and hotel decor left something to be desired.
Aldo·6 months ago
The landscaping was a highlight, but the complex itself felt outdated and the furnishings were old. Walking through the hallways made me feel like I was in a prison scene from a movie. The food selection was limited, with no traditional Mexican dishes offered at either breakfast or dinner, leaving options very narrow.
Juan·7 months ago
The rooms were spacious and the outdoor area was spectacular! The landscaping was beautiful and the restaurants were excellent.
Rafael·7 months ago
The proximity to the beach was a plus, yet the staff treated Americans and Mexicans differently, favoring people who aren’t from Mexico.
Cristina·7 months ago
The staff were very attentive, ready to help as soon as you sit down. The à la carte restaurants were slow, and because there’s no reservation system, you can only dine if you arrive very early; for Latin Americans, 18:30 isn’t considered dinner time.
Marcos·7 months ago