“Mucha diferencia entre lo que se indica y las instalaciones”
Nothing good. Everything was terrible, the room was awful, nothing compared to what was shown in the reservation.
Vicente2 months ago
Just a moment…
Cuenca·7.6
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or just type it — “around the 20th, three nights”
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The Grand Hotel Santa Ana in Cuenca boasts a central location, with Pumapungo Museum 1.9 km away, Cuenca New Cathedral 400 metres away, and Mariscal Lamar International Airport 2 km away. Exceptional facilities include rooftop and indoor pools, spa, sauna, sun terrace, and free WiFi. Rooms feature private bathrooms, balconies, and kitchenettes, with a family-friendly restaurant serving American cuisine and a bar offering various beverages.
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How guests rate the property, aspect by aspect.
Nothing good. Everything was terrible, the room was awful, nothing compared to what was shown in the reservation.
Vicente·2 months ago
The service was great, nothing else.
Paul·4 months ago
They tried to add pretty décor in many areas, it feels renovated. The cleaning was the worst; the sheets stank. The location isn’t as good as claimed, even though it’s close to the center. It’s right next to a market and the neighborhood is full of ugly people all the time, especially at night.
Pablo·4 months ago
Everything was excellent; the service, pool, and breakfast were very good.
Fajardo·5 months ago
I left the place and never returned. The first thing I noticed when I entered the room was that it had absolutely nothing to do with the photos on the site—a blatant visual scam. The walls were dirty, the floor was damaged, and the bathroom ceiling was literally about to collapse from accumulated moisture. The bathroom extractor didn’t work, making every shower a suffocating experience. The bathroom door didn’t close, a basic and unacceptable flaw for any respectable accommodation. On top of that, there weren’t enough towels, and the room fridge was completely rusted—a real sanitary risk that nobody bothered to address. The Wi‑Fi was practically nonexistent, connecting and disconnecting at will. When I asked staff for help, I met total indifference, no interest, no solutions, no apologies. This place needs to close for maintenance; guests are paying for conditions that violate any minimum habitability standard. I do not recommend this hotel under any circumstances. There are better options at any price point.
Milton·6 months ago