The view of the lagoon is great. Getting breakfast was difficult; nothing was ready. When we complained, we received coffee, fruit, roasted items, and jam.
Jmt130022 weeks ago
Bacalar·6.9
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or just type it — “around the 20th, three nights”
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Hotel Awazul Bacalar sits on a private beachfront in Bacalar, offering sun‑lit terraces and a lush garden with panoramic lake views. Air‑conditioned rooms include private bathrooms, balconies, streaming services and free Wi‑Fi. Guests enjoy 24‑hour reception, daily housekeeping, on‑site parking, a tour desk, bicycle storage, and express check‑in/out. The property is 37 km from Chetumal International Airport and minutes from Bacalar Lagoon and Laguna Bacalar.
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How guests rate the property, aspect by aspect.
The view of the lagoon is great. Getting breakfast was difficult; nothing was ready. When we complained, we received coffee, fruit, roasted items, and jam.
Jmt13002·2 weeks ago
The staff were attentive; when we mentioned there was no hot water, they fixed it right away. The bathroom fixtures were old and poorly maintained, the bathroom light didn’t work, and the water tank had a leak. Although the hotel has direct access to the lagoon, the location is in a deeper, choppier area, so we couldn’t get in and instead went to another public pier to spend the day.
Montesinos·2 months ago
The facilities looked nice and the place seemed clean. The TV in the room was in bad condition, and the staff said you can’t enjoy the facilities until after 10 pm; if you leave, you can only return by that time, which limited our ability to enjoy the place longer.
Giraldo·2 months ago
The location and staff friendliness are appreciated. There’s a lack of maintenance on the shower heads, but that’s something a plumber can fix; everything else is fine.
Víctor·4 months ago
The staff were excellent and very friendly, but the rooms needed a lot of maintenance; the bathroom smelled bad and the air conditioning broke on our first night.
Ilse·5 months ago