“Frustrante”
The location was great, close to all the interesting spots in the city center, convenience stores, restaurants, etc. The Wi‑Fi was good and the view of the harbor was amazing, just as the photos showed. However, despite all the positives I mentioned earlier, our experience was terrible: 1) We received a message at 3 pm that the check‑in had been changed at the last minute without explanation until 4 pm (even though it was a regular Monday), which was frustrating because we had arrived in Busan at noon and had planned to get to the apartment at 3 pm with all our luggage. The staff were slow to respond and only offered an “early check‑in” for an extra hourly fee. We decided to go out to eat with all our luggage to make use of the time. 2) The worst part was when we returned at 5:20 pm and entered the apartment – it was disgusting. Hair everywhere, the beds had remnants of something, and they were not made. I attached photos again; they were slow to reply, and we didn’t know whether to enter or not. I was so exhausted that I would have preferred to be given a broom and sweep it myself. In the end they moved us to another room. 3) The assigned room lacked supplies (toiles only, we only had one roll of toilet paper for a two‑person, two‑night stay). No one travels to get angry and have a bad time.
Isabel·A month ago