“Da denuncia, che farò alle autorità coreane”
The staff don’t speak a word of English, told us at check‑in to return at 8 pm and then showed us an extra charge for a baby bed, offering a futon on the floor instead; at the time of payment they demanded an extra 30 000 won per person because it was a holiday, and I had to translate with a Korean guest who spoke English; she claimed she’d never heard of that fee, yet we ended up paying it because it was late and we had a child with us; then she showed a text saying I had cancelled the booking, while my app confirmed it was still valid, and she forced us to delete it because the room had been given to other guests; they also demanded we cancel because they couldn’t handle it and would lose 3 %; the room was fully paid for; we’re still waiting for a refund from Booking, which is odd given the hotel’s reputation and the police checks that happen often; everything is very orderly, but they’re rude and deceptive
Daniela4 months ago