“Was asked to evict to another resort as it was booked by someone else using firect contacts.”
The location and rooms were good, but the host was rude enough to force us into the lobby/waiting room because my name wasn’t on his list; he showed us his list and said the room was booked under someone else’s name, so we had to move out. I had paid in advance, showed the receipt, yet the staff insisted we leave as it appeared to be double‑booked, and management moved us to another resort. It was a terrible mismanagement that wasted four hours of my time and energy with my elderly parent, and the management failed to check the booking on 28 Apr. All I heard were excuses that I’d made a mistake by not calling after booking, or that they were prioritizing people who paid more with direct G‑Pay and booked the room. Management lacks integrity and uses this as a lure to attract innocent guests like us, then evicts us to another resort when other guests pay more or stay longer.
Manoharan5 months ago