Grand Ocean Luxury Boutique - Infinity Rooftop Pool

“スタッフの対応は素晴らしいが設備面が整備されていない箇所が多かった。”

スタッフは対応が大変素晴らしかった。. 2部屋使用したがどちらの冷蔵庫も 全く冷えず飲み物が冷えず、氷も 保管出来なかった。

Izumi·3 weeks ago

“C’è sicuramente di meglio..”

The breakfast was really good and varied, but I expected more; the room was spacious, yet the bathroom had a moldy curtain and some dust around, and they scolded us for hanging a bra and a sweater on the corner of the huge TV screen. The pool was nice, but we didn’t use it because the bottom wasn’t clean and there were only two poufs instead of loungers. Laundry service was cheaper than buying new, just next to the left side, where for €3 we washed two full suitcases.

Martina·A month ago

“Good stay in the beach area”

Good buffet food. Good rooms and size, close location to beach, has parking for motor bikes. There are no shelves in the shower to hang soap or shampoo. There are no plugs in the washroom to dry hair, only plugs in the bedroom. The fridge is warm and drinks inside don’t get cold even overnight. I informed staff but they just brushed me off as if it’s normal. I have stayed at least 7 hotels in my trip in Vietnam and all of them were somewhat cold. It is a bit outdated design. The view for our ocean view room was quite sad. It was blocked by the building in front, so we could see it in the corner view on the right between two buildings. Also the safe in the room is not working and is loose/moveable not bolted down, we informed staff on our way out to town they told us to come back and stay in the hotel and wait for them to come fix it. Which they could have done when we away from the hotel. We didn’t bother to use the safe and just locked it in our luggage’s. The rooftop pool to get access, you need to get to the stairs from 12 to 14 floor. At the time noon it was very hot and nothing was set up to sit down to chill and looked not as astonishing as the pictures. Overall experience was average, food was good, price paid was more on the higher side

Davis·A month ago

The front desk staff can't communicate well in Inglesh. Since we're pty of 5 (all elderly) we rqsted for 1 rm to stay all together but instead they gave us 3rms with 2beds each, one of my friend don't want to stay alone in 1 rm, so we rqsted 1rm w/ 2beds & 1rm accomodated for 3persons, he declined my rqst. Ending we only got the 2rms. 1st rm(2 persons) the 2nd rm(3persons) & the 3rd rm is empty & still obliged to pay even though its empty

Teresita·2 months ago

Breakfast was awful. The overall experience was terrible and did not meet the 4‑star standard.

Dũng·3 months ago