Hôtel Renoir Montparnasse

“À ne pas recommander et non conforme”

Nothing matched the photos: the wallpaper was torn and filthy, there were dirt tracks on the floor, the sink was clogged, the shower was dirty, the bedding was only decent, and the air‑conditioning didn't work at all. The only silver lining was how close the station was.

Patricia·A month ago

Compared to the website, the hotel looked old; we had to eat breakfast at a nearby hotel instead. The building clearly needs a renovation.

Antonio·A month ago

The elevator was great and the staff were friendly, but several bathroom fixtures required repair.

Barbara·A month ago

The location was perfect for catching the train to Gare Montparnasse in under five minutes.

Torpos·A month ago

The reception was terribly unpleasant from the moment we arrived because the receptionist was nervous, rude, and not welcoming at all. As someone who manages the Marylebone Hotel in London, I am very sensitive to hospitality standards, so the staff’s attitude was deeply disappointing and not what a hotel should represent. The situation worsened when my partner asked about accessing Netflix in the room; instead of a polite answer, the receptionist responded in a very unpleasant way, as if the answer should be obvious. This tone led to a verbal altercation with my partner, which is totally unacceptable for a simple information request. Because of this, my partner and I decided to leave the hotel and went to the TIMHOTEL, where we were greeted as expected. We never used the room since we left immediately. It is truly regrettable that a simple Netflix question caused such a situation and forced us to cancel our stay. I sincerely hope the management takes this seriously, as reception staff behavior is crucial to a hotel’s image and reputation. I can also provide a more forceful version if you want to request a full refund.

Chimène·A month ago