smartroom The Residence la Cittadella Baden

No hot water meant we had to shower in the cold, which was very unpleasant.

Regula·2 weeks ago

“Ausser dem kalten Wasser wäre es sehr gut gewesen”

We had to take cold showers because there was no hot water, which was very disappointing and uncomfortable.

Regula·2 weeks ago

I love its

Derian·3 weeks ago

“Disappointed”

The kitchenette was convenient, but there was no air conditioning and street noise made it hard to sleep. No one helped me; I couldn’t call directly for a failed room code, so I had to message them and they said they couldn’t help until I pushed hard. I had to use the back entrance to get in or out onto the alleyway after a 21‑hour flight.

Prior·A month ago

“Unpersönliche, recht lieblose Unterkunft mit grauenhaftem Kundendienst”

The bed was comfortable, which is something you have to expect anyway. I had a very unpleasant SMS exchange with the provider, who never showed up on site and wouldn’t even give his name when I asked. I contacted him because the toilet was dirty (feces), the room was set up for one person instead of the two I paid for, a guest’s sock was left behind, the room was stuffy, hot and had torn curtains, there was noise from a restaurant entrance (youth groups, glasses clinking at 22:30), and there was a lack of privacy. I reported the issues, understandably upset. The host’s response was completely off‑base: he was unprofessional in every message, never apologized, showed no goodwill, acted know‑it‑all and was utterly unfriendly to the customer.

Jacqueline·2 months ago