“décevant”
The place itself was fine, but the rooms were so cold that we had to ask for extra radiators, the shower was moldy, and the restaurant service was deplorable.
Jerome3 weeks ago
Just a moment…
★★★★★·Vichy·8.5
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or just type it — “around the 20th, three nights”
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The Célestins Spa Thermal & Hôtel by Vy Resort features elegant rooms with minibars, TVs, and tea/coffee trays. Guests enjoy buffet breakfast, regional cuisine on the garden terrace, and a bar. Directly connected to the Vichy Célestins Spa thermal, it offers hydrotherapy, saunas, and a hammam. Located near Napoléon III Park, Vichy Opera House, and train station, with electric car charging available.
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How guests rate the property, aspect by aspect.
The place itself was fine, but the rooms were so cold that we had to ask for extra radiators, the shower was moldy, and the restaurant service was deplorable.
Jerome·3 weeks ago
The room, the pool, and the spa access were great. The cold tobacco smell in the room forced us to ventilate for a long time, but unfortunately it stayed, and as a non‑smoker I noticed it right away.
Aurelie·3 weeks ago
Room service was poor, unreachable, the restaurant service was bad, and there was no good communication for the price paid. There was no room service at the scheduled times, which was terrible.
Teunisse·3 weeks ago
I liked the hotel, but the restaurant was a let‑down because it listed wines and dishes that weren't actually available. In July we found a certain wine missing, still missing in September, and we were told it wouldn't return until next year.
Jean·3 weeks ago
The bed was a solid five stars, the bathtub was fantastic, and the spa was impressive. However, booking a massage required a 15‑day advance notice, which feels unreasonable and points to staffing issues.
John·3 weeks ago