Kimpton Mirador Pacific Grove Monterey by IHG

They accept dogs and are super dog friendly!. Our window was straight to the street level, with no privacy and we were never informed that it was gonna be like that. Expensive hotel for such a lack of privacy. The pillows are extremely soft, with no support to the head and neck. The staff who chose the hotels pillows never slept on them. So bad! The AC panel has a super strong light that I wasn’t able to turn on, making the room not so dark and disrupting our sleep. I asked for checking out 1h late due to a confidential meeting and the staff was not accommodating. I would not recommend this hotel

Ana·A month ago

New, very comfortable and large rooms with beautiful furnishings and comfortable beds. Our booking showed “breakfast included,” but when we ordered a la carte at breakfast, we were told only €50 was included (we had four people and the prices were extremely high). After endless discussions at the reception and eventually being told the breakfast would be covered, we were charged for breakfast again at checkout. More arguments. Now they say it will be credited back. And to top it off, they warned us that next time we should remember that only €50 is included. Very unpleasant experience, especially with a room rate over €750 per night.

Elisabeth·A month ago

“Great Place -- if the Rates Made Sense”

The place is brand new, rooms are large, the location is ideal for Pacific Grove, and the restaurant food is excellent. Bathroom: 8 (mirror lighting poor; large but basic shower with low pressure, common in Monterey). Bed: 7.5 (medium firm, sheets above par; for the high room rates the bed should be pure heaven). Amenities: 8.5 (decent storage, excellent bath products, options for other free amenities). One strange thing: the body lotion is in a tiny squeeze bottle, and after a couple squeezes it’s impossible to get the majority of the product out. TV: 7 (on two separate stays the remote was extremely sluggish to the point of giving up a couple times). Valet: 10 (fast and efficient system, reasonable). Restaurant: 9 (very high chef quality food). Breakfast is excellent. Check‑in: 10 (efficient and courteous always). Basically, it’s overpriced. For my last stay, there was a car show in town and the per‑night rate for the basic room averaged at least $725 before taxes; one night was over $800. I’ve stayed in five‑star luxury hotels for that and have no problem paying that, but these rates are unreasonable for this level of hotel. While the rooms are large and clean, it’s far from a 5‑star luxury category demanding those prices. I’ve booked an upcoming trip in September (might cancel), and the pre‑tax rate is $665 per night for a notch‑up King room. It’s frustrating, because I would enthusiastically recommend this hotel if its rates were in line with the category it’s in: it’s a good quality place, a couple notches above a basic new hotel, convenient location if you’re visiting Pacific Grove.

John·A month ago

“Wonderful”

Ben at the front desk went out of his way to make us feel welcome for our stay in Pacific Grove, orienting us well with the facility and charming town. When we needed amenities such as extra luggage racks and towels they were delivered within minutes. Given that we had a red‑eye our request for a late check‑out was accommodated. The property is beautifully decorated, fresh, and clean. We were so pleased we chose to stay here versus in the busier neighboring towns which we enjoyed but were then able to retreat from.

Heather·2 months ago

“Really nice modern hotel”

Good location, a little walk to Monterey along a coastal path; the hotel was very clean and had great facilities. Coffee/tea were available in the mornings, which was nice. A few shops and restaurants in Pacific Grove, very laid back and relaxed feel about the area. Short drive to the ‘17 mile drive’ and into Carmel by Sea etc. Valet parking charges were high, and the car was just put on a bit of land out of the back of the hotel. There is plenty of on‑street parking available for 3 hours during the day (and available all night) which I wish we had known about before we arrived.

Donna·2 months ago