“A very convenient place for our stay & be walking distance from many key attractions in Manhattan”
The hotel was very clean and its location was ideal for our stay in Midtown.
SarahA week ago
Just a moment…
★★★★·New York City·8.3
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or just type it — “around the 20th, three nights”
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The Residence Inn by Marriott New York Manhattan/Central Park offers complimentary WiFi and breakfast, situated 644 metres from Central Park and The Museum of Modern Art. Spacious rooms feature kitchenettes, iPod docks, flat-screen TVs, and en-suite bathrooms, with select views of the city, Central Park, Hudson River, or Times Square. Onsite amenities include a fitness centre, restaurant, and convenience store, with meal delivery options and proximity to the 57th Street subway station.
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How guests rate the property, aspect by aspect.
The hotel was very clean and its location was ideal for our stay in Midtown.
Sarah·A week ago
The location is fine and the room was clean and compact—nothing more to add. The experience was extremely disappointing due to a lack of empathy and customer service. We were a family of four moving from another hotel, and I was the only one handling the luggage while my child was sick. The staff at the luggage storage area became visibly irritated and asked unnecessary questions instead of simply accepting our bags. The front desk was even worse. We arrived around 11:15 AM, well before the usual 4:00 PM check‑in, hoping for early check‑in if a room was available. Instead, we didn’t receive a room until 1:20 PM, despite repeated inquiries. I had a child with a high fever sleeping in my arms, yet the front desk staff showed no empathy or willingness to help. We were told repeatedly that no rooms were available and that housekeeping needed time to clean them, with no effort to prioritize our situation. A front desk employee around 1:10 PM explained that higher‑tier loyalty members could stay beyond the usual 10:00 AM checkout, which could delay room availability. While I understand loyalty benefits and turnover time, it was frustrating to hear that while holding a sick child, with no alternative or meaningful assistance offered.
Shay·2 weeks ago
The hotel was very cool, and the view of the city was stunning.
Timur·2 weeks ago
I was thrilled with the overall experience, but the indoor pool was noticeably cold and needed heating.
Z·2 weeks ago
The location was great, but the manager cancelled my reservation while I was still on the plane, downgraded me, and charged the same price; I eventually secured the room I wanted the next day, which was better, and the breakfast was the same every day and very limited.
Karen·4 weeks ago