The staff were all friendly, but the room was too small.
Annie3 months ago
Just a moment…
★★·Bukit Mertajam·6.5
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or just type it — “around the 20th, three nights”
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ERNES Hotel Bayu Mutiara in Bukit Mertajam offers air-conditioned family rooms with private bathrooms, free WiFi, work desks, TVs, and free toiletries. The hotel features a 24-hour front desk, concierge service, paid parking, minibars, electric kettles, and walk-in showers. Located 23 km from Penang International Airport, it is close to Sunway Carnival Mall (10 km) and Penang Bridge (13 km).
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How guests rate the property, aspect by aspect.
The staff were all friendly, but the room was too small.
Annie·3 months ago
I recently had the pleasure of staying at this upscale hotel, where the high price tag was well worth it for the exceptional service and amenities. However, my room was a bit on the smaller side, which was a slight disappointment given the overall luxurious atmosphere. Despite this, I thoroughly enjoyed my stay and would definitely recommend it to others.
Mahadi·A year ago
I had a disappointing stay at this hotel due to the subpar service. Unfortunately, I wouldn't recommend it to others because of this issue. The service was not up to my expectations, which significantly impacted my overall experience.
Gloria·A year ago
I found this hotel to be not ideal for families, mainly because the room was extremely small. This made our stay quite uncomfortable. The compact room size was a significant drawback for us, and I think it's worth considering for families planning to stay here.
Gloria·A year ago
I was impressed by the hotel's prime location, which made it easy to explore the surrounding area. However, my stay was marred by the lack of hot water supply in the shower, which was a major inconvenience. Despite this, I appreciated the hotel's convenient location and would consider staying here again in the future.
Lim·A year ago