The cleaning was decent, but the receptionist was always on her personal phone, making us feel ignored, and the furniture was very old.
Hamilton2 weeks ago
★★·Alcalá de Henares·6.9
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or just type it — “around the 20th, three nights”
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Located in Alcalá de Henares, Ciudad de Alcala is a short walk from the city center, surrounded by historic landmarks and the charming Parque O'Donell. This modern hotel offers free Wi-Fi, air-conditioned rooms with modern or classic décor, and private parking (fee applies). Easy access to Madrid and the city's new leisure and business center via nearby train station.
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How guests rate the property, aspect by aspect.
The cleaning was decent, but the receptionist was always on her personal phone, making us feel ignored, and the furniture was very old.
Hamilton·2 weeks ago
It was close to the city centre. The room was an interior one with almost no natural light because it was a ground‑floor unit of an inner courtyard. The bed was 135 cm, which for the times we’re in should be at least 150 cm with a single pillow, when the proper thing would be individual pillows. There was no shower tray, it was a slippery bathtub. There was an unpleasant smell inside the hotel, like plumbing.
Fernando·2 weeks ago
The proximity to the city centre and the station was great, but the rooms were very old, nothing like the photos, the corridors were dark, and overall the price was high for such poor conditions.
Alicia·2 weeks ago
The service was good, yet the bathroom was in a lamentable state, especially the bathtub.
Eustaquio·3 weeks ago
It’s close to the train station and parking is available, but the place feels somewhat abandoned.
Leopoldo·3 weeks ago