“Please, to avoid problems, choose another place to rest and spend the night.”
I booked a room at Casalinho da Azenha - Charm House for 4 nights and was told the arrival time in the city and at the hotel. The owners and managers confirmed the reservation and said they were waiting for me, even sending directions and a note that an envelope with my key would be in the safe that evening. When I got there after 9:00 PM, the safe had no envelope, no one was at reception, the managers were absent and unreachable by phone or messenger. I couldn’t get into my room even though I was 1,000 km away, and I was desperate to shower, relax, and prepare for a crucial conference. My colleague and I were furious because the conference was large, all other hotels were full, and we couldn’t find a room elsewhere. We couldn’t eat or drink coffee at the hotel because nothing was working. I contacted support that night, and after several hours they said they had called the manager of Casalinho da Azenha - Charm House, who explained that my room had been given to other guests, yet there were rooms available. Why didn’t they just give me a room and a key? No one from Casalinho da Azenha - Charm House reached out to help or explain the situation or tell me to leave. I’m sorry for the silence and lack of information. So, at 3 a.m.
Hul11 months ago