“Staff uncaring”
The staff were a problem.
DorothyA month ago
★★★★·Las Vegas·8.2
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or just type it — “around the 20th, three nights”
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Located one block from the Las Vegas Strip, The Westin Las Vegas Hotel & Spa offers a state-of-the-art fitness centre, heated outdoor swimming pool, and the Hibiscus Spa for massages. Jake & Eli restaurant serves American cuisine for breakfast, lunch, and dinner, while 24-hour room service provides private meal options.
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How guests rate the property, aspect by aspect.
The staff were a problem.
Dorothy·A month ago
The property was clean and the staff were excellent, and I have no complaints.
Therese·A month ago
The room’s location and the pool were great.
Edgar·A month ago
The location was great, the bed was comfortable, and the breakfast staff were very friendly and attentive. However, the check‑in communication was terrible; we received no information about our stay, didn't know the Wi‑Fi access or breakfast times, and the receptionist forgot to give us the included breakfast vouchers. We only noticed this the next day at the restaurant when the waiter asked for a voucher and we didn't understand what he meant, so we had to go back to the front desk to sort it out and get the vouchers issued afterward.
Florian·A month ago
The staff were helpful, and the hotel’s proximity to the event venue was convenient, but the concrete floor wasn’t scrubbed or buffed.
Nenette·A month ago