Marshall Suites Bainbridge Island, SureStay Collection by BW

The gentleman who checked us in was friendly and helpful, and parking was easy to find. However, the morning staff seemed lazy and uninterested, and breakfast ran out without any refills or garbage removal, leaving overflowing bins. In our room, the bathroom lacked body wash and the toilet paper dispenser was broken.

Barry·A month ago

“We requested a manager from the hotel contact us. We heard nothing until 9/10/2026. insufficient.”

The spot was solid, Bainbridge Island feels great, but the hotel itself is woefully unprepared for guests. It was a mess—loud, dirty, short on supplies, and the staff was thin. I asked for a refund and an explanation of how they can keep taking bookings under these conditions. The front desk told me to “contact booking” because they claimed no responsibility. A ticket is now open with Best Western customer service. When we arrived, the room was only half ready; the bathroom hadn’t been cleaned or restocked—soap and shampoo dispensers were empty, the floor was sticky, counters were grimy. The key system failed, so every time we tried to enter, the card wouldn’t work and we had to go back to the lobby to get a new one. We asked for glassware and received dirty glasses; we asked for towels and they had none. The list of shortcomings goes on. It’s the worst hotel experience I’ve had in all my travels, with relentless failures to provide basic hospitality.

Amy·A month ago

“Well located with nice rooms and minimal breakfast”

The room was roomy and quiet. For $300 a night, I expected a full buffet breakfast with hot cereal, scrambled eggs, sausage, and so on. There was no milk for coffee in the room or at breakfast—only milk powder.

Smith·A month ago

“Lovely”

The room was very nice and the location great. The only drawback was the absence of a pool or spa.

Vicki·A month ago

“This was the perfect weekend for a baseball series. The Ferry ride was also a treat!”

The hotel is clean, quiet, spacious, and comfortable. There are several businesses within walking distance, and the underground parking garage is a real safety bonus. I have nothing else to add; it was a great experience.

Violet·A month ago