Everything was nearby, but the customer service was awful and the facilities were terrible.
Juan3 weeks ago
Just a moment…
★★★★·Playa del Carmen·7.1
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or just type it — “around the 20th, three nights”
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The Tukan Hotel Playa del Carmen is surrounded by tropical flora and fauna, with a short walk to the beach. Located on 5th Avenue, it offers free WiFi, proximity to shopping malls, restaurants, and nightlife. The hotel features 2 pools, 1 Jacuzzi, and a gym. Rooms have air conditioning, flat-screen TV, and a private balcony or terrace. La Ceiba Restaurant serves buffet-style meals. Nearby attractions, cenotes, and parks are easily accessible.
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How guests rate the property, aspect by aspect.
Everything was nearby, but the customer service was awful and the facilities were terrible.
Juan·3 weeks ago
The shower didn’t drain well; everything flooded, and they didn’t provide water bottles after the first night.
Alfonso·A month ago
Good treatment from the staff and excellent price/quality ratio. Nothing else, everything was fine.
Sayeg·A month ago
Friendlier service overall, but the garden needed more night lighting.
Salazar·A month ago
The room was very comfortable, but I wish the cleaning was included in the economy rate.
Linares·2 months ago