“Traumhaft”
Everything.
LA week ago
★★★★·Frankfurt Am Main, Frankfurt am Main·8.8
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or just type it — “around the 20th, three nights”
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The NH Collection Frankfurt Spin Tower features air-conditioned rooms with private bathrooms, bathrobes, and free WiFi. Guests enjoy a sauna, fitness centre, restaurant, and bar. Located 12 km from Frankfurt Airport, the hotel offers scenic views, a short walk from Frankfurt Central Station, Messe Frankfurt, and Senckenberg Natural History Museum, with a range of breakfast options.
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How guests rate the property, aspect by aspect.
Everything.
L·A week ago
Summary of this review
The customer service was low quality and the staff seemed indifferent to guests.
Bn·A week ago
The location near Messe and Hauptbahnhof is great, and the skyline view is amazing.
Alexander·A week ago
Everything is perfect, but the reception is a bit slow and sometimes there are no people that can be found there.
Ang·A week ago
I love this hotel for its beautiful views and spacious rooms, and it’s definitely one of my go-to places in Frankfurt. Everything about our stay was great, and the receptionist who checked us in was lovely, friendly, and helpful; they also handled our late check‑out request very professionally, which made our experience even better. Unfortunately, the experience was completely different when we checked out: the receptionist, Jalda, was extremely rude and disrespectful toward me and my friends. I honestly don’t know what caused her to speak to us in such a loud and unpleasant manner, but her attitude was completely unacceptable. It was such a stark contrast to the warm and professional service we received from the receptionist during check‑in, and it’s disappointing that one person’s behaviour could leave such a negative impression after an otherwise great stay. I’ve never experienced such disrespectful treatment at a hotel before, and unfortunately, it has made me reconsider booking with them again.
Lisa·A week ago