“Грязь, антисанитария, плохое состояние номера и постельных принадлежностей, шум, отсутствие клиентоориентированности.”
The hotel was a total disaster. In the triple‑bed room the bedding was old, gray, stained and stank, and there were hair everywhere on the bed and in the bathroom. The cleaning was nonexistent—only a broom appeared, no vacuum. The carpet smelled bad, the bathroom was ancient: the toilet was yellow, the flush barely worked, and the light only turned on from the outside. No water cooler was provided. The room was right next to the reception, so the noise was unbearable. The reception staff played music at about 11 pm even after we asked them to stop, and they turned it back on after five minutes. When we checked in, the bathroom’s mixer was being replaced and the repair took a long time. There was no sense of customer care at all. Completely disappointing. Don’t waste your time or nerves here.
Arzigul5 months ago