I booked because of customer demand, but when I arrived I had to call staff and wait a long time for someone to come down and pick up my luggage because I had to call in. The room price was very high compared to the average, even though we visited many places like Hagiang KS 4-star, had a buffet breakfast, and also stayed at Mương Thanh Luxury Cao Bằng. The breakfast was very cheap for the amount we paid for a room. One of my guests left an AirPods headset behind; after returning to Hanoi I called Mr. Thai but received no reply, then I called Trang and was told the headset was not found in the room. I mention this not to discuss the lost item itself but to express dissatisfaction with how the issue was handled and the lack of responsibility shown by the staff.
BobA week ago