“Ужасно”
We arrived to find that the hotel staff, or perhaps other guests, told us that no one would check us in and that payment for the room would not be accepted because the owners had left for Bali; we were shocked and the hotel did not even offer to warn us. We took a taxi to look for another place, and the hotel never replied to our messages or to our request to cancel the reservation, so we had to resolve it through Booking.
YuliyaA year ago